News

On the 19th of December 2009, a magazine “Business & Finance” targeted to CFO’s, has published a BPO commercial report about SouthWestern.

 

Since the companies have noticed, that BPO services can improve and boost their efficiency and innovation, demand on these services in Ireland has grown. John Connolly, a Commercial Director, claims, what marks out SouthWestern is innovation, loyalty, core competencies and well-working combination of strong leadership and committed workforce.

 

Outsourcing invests in new technologies and systems, which can make companies more productive. Due to combined processes in Ireland and Poland, SouthWestern dominates their competitors and allows its clients to decrease costs at about 50% every year. The SouthWestern’s profile has the flexibility to adapt to customers needs, who operate across different industries, e.g. in insurance, publishing and food sectors. For one of their clients, SouthWestern provides multilingual customer care services 24/7/365.

 

The company is accredited by the Customer Contact Association (CCA) and by the National Accreditation Board, and is certified to ISO 9001 and to ISO 17020e.